Welcome to the professional and provider zone
This part of the Hub holds Barking and Dagenham Council’s key documents in relation to adult social care services. It includes our policies and procedures, and links to the guidance and legal requirements which govern how we work. They will help you to ensure that we treat all people with fairness, dignity and respect. We will continue to regularly update and add additional information and key documents that we think will be helpful.
If you provide services, activities or events, then by registering here, you can create an account that will enable you to get listed on this site. You will also be able to return and keep your listing up to date. This is a free service and a great way to advertise your services to local people.
You can print off any of the documents in the key areas below and keep them for reference or to give to people without internet access, but please check back regularly to be sure you are using the most up-to-date information.
QuickCards: an introduction to the Care Act 2014
The Quickcards form a series of short policy and practice prompts summarising the key operational points introduced by the Act.
Care Act 2014
- Making sure the Care Act works - Department of Health statutory guidance and easy read version
- Department of Health Care Act factsheets
- Local Care Act Information
Quality assurance provides the Council with information on the quality, performance and effectiveness of services. Barking and Dagenham adopts a proactive approach to quality assurance working with providers to improve and maintain high quality services. In addition to services contracted by the Council, we quality assure all care and support residents use which also includes unregulated services and support that people have funded themselves.
For more information please take a look at our Quality Assurance Policy and Procedures.
East London Solutions' (ELS) Quality Assurance
East London Solutions’ Ensuring Quality is a way of accessing useful quality assurance information and resources. We are aware that social care providers who don’t have a contract with the council and who are not registered with the Care Quality Commission sometimes struggle to prove their quality. Barking and Dagenham along with 5 other boroughs have a created a way for those to provide their quality to allow them to offer their services to residents within the borough.
For more information of East London Solutions’ Ensuring Quality click here
Health and Wellbeing Board
The Health and Wellbeing Board was established on 1 April 2013 under the provisions of Health and Social Care Act 2012. The remit of the Board is to strengthen working relationships between health and social care, and, encourage the development of more integrated commissioning of services. Through its work the Board will improve health outcomes for local people and reduce health inequalities.
Policies, strategies and plans
- Adult Autism Strategy 2015-17
- Advocacy - An overview
- Autism pathway
- Barking and Dagenham CCG Commissioning Plans 2015-16
- Care and Support Charging Policy April 2015
- Caring together: 'Let’s Care for Carers' Carers strategy for Barking and Dagenham 2015-18
- Care and Support Deferred Payment Scheme Policy April 2015
- Director of Public Health Annual Report 2014: Growing the borough to improve health
- Information and Advice Plan 2015-2018
- Joint Health and Wellbeing Strategy 2012-15
- Market Position Statement 'Business of Care in Barking and Dagenham' 2014-16
- Prevention: a local framework
- The Barking and Dagenham Vision Strategy ‘Excellent eye care for local people’ 2010-2015
- Positive and pro active Care policy
- Safeguarding Adults Board (SAB)
- Safeguarding Adults Review (SAR)
- Safeguarding - toolkits and useful documents
- Safeguarding training and learning events
Understanding local need
These websites contain useful guides, tools, e-learning, films and research to improve your knowledge, skills and practice.
- Department of Health (DH)
- Care Quality Commission (CQC)
- Social Care Institute of Excellence (SCIE)
- Think Local Act Personal (TLAP)
- Association of Directors of Adult Social Services (ADASS)
Visbuzz is an extremely simple way for people who do not use computers to make and receive video calls. Visbuzz is ideal for people who are uncomfortable with technology, those with restricted mobility (for example late-stage arthritis or Multiple Sclerosis) or anyone who is isolated or vulnerable. All the user has to do is touch a photo of the person they want to talk to. This has clear benefits for the user as well as achieving reduced anxiety for family and friends.
A range of user guides for Visbuzz users, contacts and Champions are available below.
- Administrator (with Champion) user guide
- Contact User Guide
- Troubleshooting booklet (printable)
- Visbuzz Central User Guide
- Visbuzz Champions Training Manual London Borough
In order for us to keep the information on this site as up to date and accurate as possible we will be adding 'is this information correct' buttons to every advice and guidance page. We would encourage you to use this button when you see out of date or incorrect information. Coming soon!