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London Independent NHS Complaint Advocacy Service (IHCAS)

The NHS Complaints Advocacy Service is a free and independent service that can help you make a complaint about a National Health Service (NHS).

We aim to work with everyone, taking account of their needs.

  • Support you to make a complaint about the service, care or treatment provided to you by the NHS
  • Support you to make a complaint on someone else’s behalf, including if someone has died
  • Listen to your concerns
  • Signpost you to the right organisation for you
  • Answer any questions about the complaints procedure and explain your options
  • Provide a step by step guide to the complaints process and some tips
  • Provide you with a POhWER advocate, an experienced worker who can help you to make your complaint and support you through the process
  • Support a young person under 16 if they have capacity to reach their own decisions. If a child does not have the capacity to make a decision about their treatment, only a parent or guardian may complain on behalf of their child without permission

Who to contact

0203 553 5960

Where to go

Mount Peasant House
Huttington Road
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